BENG, Maketable means a market order or a buy limit order that hits the market offer (sell limit order that hits the market bid). The reason we...
BENG, we have not dropped NITE. We route to them when your order is marketable. Non-marketable orders will go to ARCA-EDGE. If you believe that...
We have found the problem causing the missing market depth. It will be fixed for tomorrow.
nononsense, We never shrugged off the "freeze" problem. In fact I even PM'd you on 6/27 asking for specific information if you were having the...
Have you contacted the IB help desk?
PuffyGums, thanks for the input. I just sent you a PM.
We want to hear from customers who are experiencing SPECIFICALLY this 10-30 second freezing quote problem every few minutes. This does not mean...
Please email help@interactivebrokers.com and include the text "feezing quotes mg101" in the subject line. In the body of the email please include...
For those with this "sticky" problem, please email help@interactivebrokers.com and include the text "sticky mg101" in the subject line. Please let...
We had a problem with a network card in one of our tick servers this morning. The problem was corrected at about 9:45am EST. Have people been...
IB has started a thread on its discussion board inviting customers to help us improve the current TWS look and feel. The link to the thread is...
Please email the specific example to the IB Help Desk and include "mg101 amex option" in the subject line. Please include your account name and...
You cannot have a simultaneous buy and sell order in the same option underlying at AMEX. So if you already have a sell order working at AMEX, the...
IB does not take these problems lightly. We want to ensure our customers are happy and that we offer the best trading platform possible. To that...
Please email the IB Help desk with specific examples of sluggish quotes and include in the subject line: MG101. This code will ensure the mail wil...
I am still listening, but what you are talking about is not the problem that was originally described in this thread. There is difference between...
Please send an email to ibhelpdesk with specifics of a 'slow' order example. Include the symbol, time of day, price and size, as well as the...
Def and others at IB (including myself) monitor this board often in order to pick up on problems in our system. Your first contact should be with...
Let's be very clear about this. There is a difference between slow order entry and slow execution speed. I am talking specifically about slow...
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