Hi is anyone else having issues with optionshouse's platform? I cant get out of my positions online and no one is responding when i call it comes engaged!! WTF is going on?? any clue guys?
I am already logged on, when I tried to get out of the posi, its not letting me. it said "Unable to place this trade at this time due to system issue."
yes I read. but not sure wht happens when it opens and my posi is OTM and get called on it!! this is freaking retarded..
After logging in, there's a message from Optionhouse that says "System issues. All open orders have been canceled. We have identified the issue and will be back up shortly."
I called the # and its busy. i must have tried at least 20 times. I am chat with the agent and the ONLY THING she has said up till now in last 30 mins is Rachael: I will be right with you. This is really getting me pissed.
this is the last reply by her Rachael: Thank you for waiting. I'll be with you in just a moment. Rachael: We are currently experiencing execution issues. Rachael: we are working to resolve the issue as quickly as possible Rachael: I apologize for the inconvenience but I do not have any additional information at this time Rachael: You will be alerted when the issue is resolved. Rachael: We will have more information at that time Rachael:
The system has been down all morning. You can login, but you can't trade. The Mobile platform doesn't allow trades either. I've called at least 50 times, and I get is one ring then busy tones.